I have been working with ManageEngine support team on getting the issue fixed and also informing the customers to patch their system with the latest service pack release version 8012 for over a month plus.
The vulnerability has been published in the below sites.
Below are the details of the vulnerability.
Google Dork: ie: intitle:ManageEngine ServiceDesk Plus”
Author: Keith Lee (firstname.lastname@example.org
Software Link: http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe
Directory traversal vulnerabilities has been found in ManageEngine
ServiceDesk Plus 8.0 a web
based helpdesk system written in Java.
The vulnerability can be exploited to access local files by entering
special characters in variables used to create file paths. The attackers
use �../� sequences to move up to root directory, thus permitting
navigation through the file system.
The issue is fixed with Service Pack Build 8012 found in the below link.